Privacy Policy
How Grand Design Build collects, uses, stores and protects personal information from this website, our enquiry form and our client portal.
Grand Design Build Group Inc., operating as Grand Design Build (“we”, “us”, “our”), provides home design and construction services from 1558 Avenue Road, North York, Ontario. This notice explains how personal information is used when you visit granddesignbuild.com, contact us or use our client portal.
Information you provide
When you contact us, we receive the contact details, property information and project details you choose to provide. We use this information to answer your enquiry, discuss the proposed work and arrange the next steps you request.
Our website enquiry form is hosted by Buildertrend. Information submitted through that form is sent to our Buildertrend account. Buildertrend also provides the client project portal linked from this website. Its Privacy Notice explains its handling of personal information and the different roles it may have when providing its services.
Please do not include payment card details, government identification, health information or other sensitive records in an initial website enquiry. Contact us first to discuss an appropriate way to provide documents needed for your project.
Website and device information
The website uses Cloudflare hosting and Google Analytics and Tag Manager. These services may process technical information such as your IP address, browser, device, pages visited and referring website. Cookies and similar technologies can support site operation, usage measurement and advertising measurement.
Website measurements help us understand activity on the site. A recorded click or page visit does not establish that an enquiry was received or that a sale occurred.
You can manage cookies through your browser. Google also provides a Google Analytics opt-out browser add-on. Blocking cookies or third-party scripts may affect embedded features, including the form. You can contact us by phone or email instead.
How we use and share information
We use personal information to respond to requests, prepare proposals, coordinate work you engage us for, manage project records and meet applicable legal, tax and warranty obligations.
The website and project services described above involve these providers:
| Provider | Role |
|---|---|
| Buildertrend | Hosted enquiry form and client project portal |
| Cloudflare | Website hosting and delivery |
| Website analytics, tag management and advertising measurement |
Information may also need to be shared with the people and service providers involved in responding to your enquiry or carrying out your project, including design professionals, trades, suppliers and professional advisers. We may disclose information where required or permitted by law. Contact us if you need details about the handling of a particular record or project.
Service providers may process information outside Canada, including in the United States. Information processed abroad may be subject to the laws and lawful access requirements of those countries. Using a service provider does not remove our responsibility for personal information under our control.
Contact preferences and consent
Sending a project enquiry allows us to respond to that request. It is not blanket consent to unrelated marketing. Any additional marketing use must have an applicable consent or other lawful basis. Contact us to change your communication preferences or withdraw consent, subject to legal and contractual limits. Withdrawing consent may affect a service that requires the information.
Retention and protection
Retention depends on why the information was collected, the status of your enquiry or project, and applicable recordkeeping requirements. Project, tax and warranty records may need to be retained after work is complete. Please contact us about the retention or deletion of your particular information.
The website uses HTTPS. Security also depends on the systems handling each record and the people authorised to access them. No online service can guarantee complete security. Do not send passwords or sensitive personal documents through the general enquiry form.
Access, corrections and privacy concerns
You can request access to personal information under our control, ask how it has been used or disclosed, request corrections, or ask about deletion and communication preferences. We may need to verify your identity before releasing or changing records. Legal exceptions and retention requirements may limit what can be disclosed or deleted.
Under Canada’s Personal Information Protection and Electronic Documents Act, an access request generally requires a response within 30 days. Extensions are permitted in specified circumstances, with notice. You can raise a concern with us or contact the Office of the Privacy Commissioner of Canada about your privacy rights.
Other websites and changes
Other websites linked from this site have their own privacy practices. Read their notices before providing personal information. We will update the effective date above when this notice changes.
Contact us
Grand Design Build
1558 Avenue Road, North York, Ontario M5M 3X5
info@granddesignbuild.com · (416) 920-6066
Please identify your message as a privacy request so it can be directed appropriately.